WELCOME
We are delighted to welcome you to the Station Hotel when our doors re-open on the 31 July and are well prepared to take special care of you. The welfare of our guests and staff has always been our number one priority and we want to reassure you that we are taking every precaution to ensure your safety and well-being
In these unusual and unprecedented times our returning guests will find several changes have been made to ensure a relaxing and memorable stay while keeping you safe. We are implementing social distancing as much as possible and ask our guests to help by adhering to our new protocols. Your cooperation is vitally important and we very much appreciate your assistance at this time. To demonstrate we have considered all aspects of safety, please familiarise yourself with the following procedures. Do not hesitate to contact us with any questions and, as always, we will be delighted to hear from you
We look forward to your visit and will do our utmost to provide the warm and friendly Scottish hospitality for which we are renowned
The Station Hotel General Manager
SAFETY
At all times we ask our guests to observe social distancing according to the latest Scottish Government Guidelines. These will be on display at reception
When using stairs and corridors we recommend a face covering is worn
Hand sanitiser is prevalent throughout our communal areas. Should you like additional PPE for your peace of mind, we have gloves and masks available on request
Our furniture has been arranged to create the recommended social distancing and for safety additional protective screening is in place
To minimise risk, a temperature health check will be recorded for all members of staff at the start of every shift. On arrival, our reception team will ask guests to likewise have their temperature recorded via an infrared thermometer
Our public toilets are receiving extra sanitisation at the moment and we would respectfully request that our residents use their private in-room facilities to avoid any unnecessary crowding
Guests are asked to carry their own luggage where possible, however, if necessary, a member of staff can assist with this
Every member of our team has undergone Covid-19 secure training. Hotel and full departmental risk assessment documents have been prepared and cascaded to each member of staff. In all circumstances we strive to provide the very best practice to ensure our guests’ comfort and well-being
ROOMS
Whilst we have always had very high standards of housekeeping and hygiene our management team are now implementing increased levels of cleaning, employee training and additional procedures designed to maximise safety and wellbeing. The following practices have been put in place:
Guest amenities will be single use items which can be replenished upon request
Unfortunately, we are unable to offer an in house laundry service for guests at the current time. However, we can direct you to the nearest commercial laundry service if desired
You may notice certain items have been removed – magazines and printed matter for example. Should you like unused replacements, please call reception
FOOD & BEVERAGE
We will operate our food and beverage service in full accordance with government guidelines and the very latest official advice
Pagodas restaurant, Toots Bar and the Spirit Safe will serve breakfast from:
Please note guests will be asked to book a breakfast time on arrival
All buffets have been removed from our menu. Continental and cooked breakfasts will be served from the kitchen. We hope you enjoy this increased level of service
Evening meals will be served from 5pm – 8.30pm. Guests are strongly advised to book a table before arrival date to avoid disappointment as we are currently operating at reduced capacity
One unfortunate restriction at the moment is that we are unable to offer a traditional over bar drinks service in either of our bars. However, full table service will be provided.
Our kitchen operates to the strictest hygiene standards compliant with latest regulations and working practices have been streamlined to allow social distancing. Our menu has been carefully designed to suit all palettes and our chefs will always endeavour to cater for your precise requirements
Other aspects of our typical dining experience, like topping up your wine, may have to be curtailed but we are happy for you to do this yourselves!
We are happy to provide you with room service, at no additional costs at this time, delivered outside your room and collected when finished
Our front of house staff will be wearing face visors but will take care of you with our usual friendliness and courtesy
CONTACTLESS POLICY
Prior to arrival we would kindly ask you to prepay your accommodation (receipt of this will be sent to you via email) to avoid handling bills and congestion on check out
Where possible we ask guests to “pay as they go” via smartphone or card within our restaurant and bars
A drop off box will be held at Reception for depositing all used key cards before departure. These will be sterilised before next usage
BEFORE YOU ARRIVE
Having booked online or via telephone, you will receive a confirmation email or letter. This will include the latest government advice and stipulations: we would ask that you read this and contact us with any queries
Three days before your arrival date, we will email you a pre-arrival questionnaire to check any health related issues and to organise any last minute requirements. We require this to be filled in at least 24 hours before you arrive
Naturally, should you be showing any symptoms of Covid-19, or if you have been around anyone who has presented symptoms or tested positive, we would ask that you please contact us to postpone your visit
WHEN YOU ARRIVE
We would appreciate arrival after 4pm due to our enhanced cleaning procedures.
Entry to the hotel is via the courtyard and main reception door. We ask that you follow the signage and sanitise your hands before entering.
OUR COVID-19 FLEXIBILITY POLICY
We understand that changes are inevitable at the moment. For this reason we have a 48 hour cancellation policy for upcoming stays during 2020. All reservations can be amended or cancelled up to 48 hours before scheduled arrival if due to Covid-19. Any cancellations or amendments within 48 hours, which are not as a direct result of Covid-19, will result in our retaining the charge for the first night of your stay
If you are unable to stay with us as a result of government guidelines relating to COVID-19 we will move the booking to another date within a 12 month period
Any changes to your reservation will be subject to availability and the rate difference from your time of booking
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